About
The goal of this training is to equip volunteers with the necessary knowledge and tools to provide effective information support in the REFUFIN Chat. You will learn: -How to use the Wix platform to assist in the Chat. -Where and how to find information to answer questions. -Basic principles of answering the questions. -Effective communication online. -How to navigate and respond when faced with personal emotions or challenging cases in the chat. -The importance of recognising the limits of a volunteer's abilities to prevent burnout and ensure the provision of quality help in the long term. ⏰Approximate time for completing the training: 2 hours. ❗️Instructions for Completing Each Training Module To make the learning process convenient, the material is divided into thematic sections. Follow the steps in order: You can proceed to the next section only after completing the current one by clicking the "Complete the step" button. Then, click "Next" to move to the next section. If the "Next" button is missing: This means the current section has not been completed yet. Please check if you missed any steps or tasks. Good luck with your training!
You can also join this program via the mobile app. Go to the app